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Refund defense insights and guides
Product news, deep-dives, and practical guides on App Store refunds, Google Play chargebacks, and recovering subscription revenue.
Inside Apple's CONSUMPTION_REQUEST: the half-day that settles your refund
Every App Store refund is Apple's call, but a CONSUMPTION_REQUEST gives you a fixed window to reply with facts about the purchase. Answer well and unreasonable claims get declined. Stay quiet and the customer's account is the only version Apple hears.
Jul 24, 2026 · 5 min read
App Store
Every App Store purchase needs an appAccountToken, or your refund defense has nothing to stand on
When a customer requests a refund, Apple sends a CONSUMPTION_REQUEST that never names them. appAccountToken is the UUID linking a purchase to your user. Set it and you can answer with real data; skip it and you're guessing.
Jul 22, 2026 · 5 min read
App Store